Review

How do I re-register the same app as the one I was selling?

• Re-registration of the same app is not possible due to ONE store classifying apps based on the package name. In addition, even if the package name is changed and registered, the ONE store policy does not allow this, as two or more of the same app being installed on a customer’s device can cause confusion.

How to make sure Third party purchase API works perfectly?

• Apps that use Third party purchase must provide users with a purchase ID (developer's purchase ID to identify the purchase) “when Third party purchase has been completed.” The ONE store Review Team (in the payment completion screen and in the email notification) uses the purchase ID to check whether the transaction details have been delivered properly to ONE store when the app's Third party purchase has been completed/canceled. For more information, please check Third party purchase guideline.

How can I change the payment method of an app that was using the ONE store in-app payment module to 'Third Party Payment'?

• As the provider of purchase changes in the payment method, the ONE store does not allow the conversion of the payment method from previously sold product because of the confusion from customers. Conversely. It is also not allowed to sell products using the ONE store in-app payment module to Third party payments and vise versa.

How can I combine ONE Store in-app payment and Third Party Payment as payment methods within the app?

• Mixed use between ONE store in-app payment and Third Party Payment can cause confusion for customers because of customer's complaints, such as checking purchase details or canceling purchases. Therefore, hybrid purchase method using ONE store in-app payment and eThird Party Payment are not allowed.

I just need to revise product description of my app. Should I apply review for this case too?

• In case you have legal changes like below through revising descriptions, Yes we need to check this change affect to legal violation or not, you don't need to apply review for your apps.

Menu	App Information	Cases Requiring Review
Basic Information	Search Keyword	When information has been changed
Applying Android Auto	When changing to “yes”
App Type and Content Ratings	When changing the app type to “game”
When changing the rating from 18+ to another rating
Location Information	When changing to “yes”
When modifying the certificate of completion of report
Personal Information	When changing to “yes”
Intellectual Property Rights	When changing to “yes”
When modifying documents of legal evidence
Countries / Regions / App Pricing	Countries/Regions of Distribution	When adding a countries/regions
New Binary	Signing Key	When setting a signing key
Add a New Binary	When registering a binary
In-App	In-App	When registering an In-App

What should I know before I apply for the review on a location-based service application?

To service a location-based service application, the first thing you should do is to check if the user location information is collected by the server.

• In the case of an application that uses location information, ONE store checks the part related to the use of location information in advance. For more information, please refer to Act on the Protection, Use, etc. of Location Information

Category	Content
Services that collect/use location information	If the location information is transmitted to the server, attach the location information business certificate
If not, agree not to transmit location information.

NOTE

if the application collects location information, when the application is first executed, the application must clearly notify the user of what information is collected and what services are provided, and the application must get agreement from the purchaser. (Agreement UI form: Users must be able to choose whether to agree or not by touching separate buttons before the location information is collected.)

Relevant Notice: Update guide for review and registration of location information collecting product of location-based application

What should I do if my game receives an 'RC' rating after completing the age rating survey?

• If your game is assigned an RC (Refused Classification) rating after completing the age rating survey, you must submit a classification request to the Game Rating and Administration Committee (GRAC) in accordance with the Game Industry Act.

  • Submit a classification request on the GRAC official website(Link) by filling out and submitting the application form.

  • Obtain an official classification number after the GRAC reviews your application.

  • Register the issued classification number in the ONE store Developer Center.

• If you wish to appeal the classification result, you may submit a reconsideration request to the GRAC within 30 days of receiving the classification decision.

• For detailed procedures, please refer to the guidelines(Link).

What happens if the game’s rating is incorrectly registered?

• If a game is registered with an incorrect rating, ONE store or the GRAC may restrict its sale or adjust the rating accordingly.

• Failure to register the correct rating may result in the game being unavailable for sale. Please ensure compliance with the proper procedures.

Can I upload APK file, which currently has uploaded to Googlge Play Store, without any change?

• It is possible to upload a binary that has been uploaded on Google Play to ONE store, as it is. however, if your product violate 'terms of services for software sales' or 'guideline of app review', it can be rejected based on these policy

What are the specific reasons for a rejected review?

• If your application is disapproved by the review, you can check the reasons for disapproval through e-mail or "Apps> Applications > App info > App Review".

• Additional inquiries regarding the reason for rejection can be made at the ONE store Developer Center > Help > Technical Support > App Review. Your inquiry will be checked and responded to by the review representative

What should I do if the [Request for Review] button is inactive and I am unable to request a review?

• If the Request for Review button is inactive even after entering all the information required for app registration, please check whether any of the following cases apply.

  • If there are any in-apps that have not undergone Sandbox payment testing(check “Test Status Y” after the payment testing)

  • If the app has been approved and is currently Ready to Publish(review can be requested after sales start)

  • If the binary has not been updated or registered (if there is no change in the existing binary, review can be requested upon re-registration after deleting the binary

How can I cancel an app review request?

• Requests for review can only be canceled before the review begins. Once the review has started, the request cannot be canceled

How to Cancel a Review Request

• Apps > Applications > Select App > [Distribution Mgmt.] button at the top of the left menu > "Cancel Review" button

• If the review has already been approved and the app has been distributed, cancellation and recovery are not allowed. However, if the Distribution Option is set to "Apply Manually" or "Apply Schedule" and the app binary has not yet been distributed, you can proceed with "Cancel Reservation."

How to Cancel App Distribution Reservation

• Apps > Applications > Select App > [Distribution Mgmt.] button at the top of the left menu > "Your Action" menu

I am selling Android and Windows apps together under one product. Can Windows apps be reviewed or distributed separately from Android apps?

• If Android and Windows apps are registered under one product, during the first-time review, Android and Windows apps can be reviewed and distributed separately.

• However, after the first-time review, Windows apps can only be reviewed and distributed through an Android app review request.

Distribution Timing Information

• If the "Apply Immediately" option is selected in the distribution settings, the review completion timing for Android and Windows apps may differ, which could result in different distribution timings.

• Note that Windows apps with a binary type of EXE can be reviewed and distributed separately from Android apps.

What are major problems that affect to app review result?

• Errors with running the app

  • If operational errors are causing disruptions with running the app, leading to forced shutdowns or connectivity issues.

• Links to other application markets

  • ONE store does not allow irregular promotion techniques that harmful to users or ONE store developers eco system, such as product installation, download or update via outside ONE store

• In-App Purchase related

  • If the app price is not displayed in Korean Won (KRW)

  • If there is a discrepancy between the in-app price listed in the app compared to the price displayed on the payment page

  • When trying to withdraw from a subscription, but you are notified that the app subscription cannot be withdrawn

• Third party payment related

  • ONE store "Third party payment API" is not deployed to your product or payment record is not transferred to ONE store server

  • Developer has checked his product as 'Not a Third party payment' but actual product has applied Third party payment

• Non-compliance with the policy on the collection and use of personal information

  • If the terms and conditions for the collection and use of personal information and consent procedures are not implemented in apps collecting personal information

• Non-compliance with the notification standards of the Ministry of Gender Equality and Family for random chat apps

  • If the standards announced by the Ministry of Gender Equality and Family for random chat apps (membership management/conversation storage/report function) are not implemented

The app has been updated after the review was completed, but why can't I see the update history?

• Update history is displayed only when "update information" is entered when requesting a review.

• If you are not able to "update information," please send us the following information through the Developer Center, and we will provide assistance

Items to be Delivered

• Update date:

• Update content:

• To make an inquiry: Developer Center > Help > Technical Support > Category > App review

I received an email requesting the cancellation of a Third Party Payment test, but I cannot find the payment details. Where can I check them?

• When an app with 3rd party payment “active” has been reviewed, an email requesting cancellation of external payment will automatically be sent from the system, and the test payment details can be checked using the link in the email. If the test payment details cannot be found, please ignore the request as the actual 3rd party payment test has not been conducted.

The app is not appearing in Naver search. What should I do?

• In accordance to the ONE store-Naver search linkage policy, exposure of certain apps in Naver's integrated search may be restricted (refer to the examples below)

  • Strategic game apps

  • Chat/blind dating apps

  • Promotional apps for a specific business, product or region, community, etc.

  • Comics, novel series or series-type products, such as karaoke, ringtones, and wallpapers

  • Sensational products, such as sexy photo books

  • Gambling-related games that are prohibited to teenagers (GoStop, poker, etc.)

• For more information on Naver’s search exposure guidance, please contact the Naver Integrated Search Customer Center.

After receiving the post-review results, we were notified of a "recommendation for revision/warning/prohibited from sales." What should I do?

• If improvements or policy violations are identified during monitoring even after the app has been sold, we will notify you through the "post-review results." Follow-up procedures may differ depending on the rating given

Category	Description
Recommendation for revision	If we have recommendations that we believe will help improve the quality of the app, we may advise you to consider implementing revisions. Although it is not compulsory, revisions are recommended to help improve the quality of the app
Warning	If a minor policy violation has been identified, the app will still be available for sale, but corrective action will be required. The accumulation of warnings may lead to restrictions on app sales
Prohibited from sales	If a serious policy violation has been identified, the app will immediately be “prohibited from sales” and from being distributed to users. Sale can be resumed only when the proper explanation and action of the seller is confirmed.