App Review Procedures

Overview

'App-Review' is a mandatory step in order to sell and update your product at ONE store, excluding some of product descriptions. Additionally, when modifying any items that require verification (e.g., binary file changes), the updated information will be distributed (updated) only after verification is completed. For a smooth process, we recommend thoroughly reviewing the ONE store App Review Guideline in advance.

For distribution in the United States, the review is jointly managed by ONE store and Digital Turbine.

If you wish to distribute and sell your product in the U.S., you must request verification separately from other countries or regions. Selecting the U.S. as a distribution country/region requires additional verification by U.S. carriers, which may extend the verification period by approximately 5 additional business days.

Request for Review

  • If there are items requiring review in the app, the [Request for Review] button will be activated in the upper left corner of the screen.

    • After submit “Request Review”, you need to fill the options for the 'Distribution Option, 'Recent Changes(when you update your App)', and 'Reference for Review' Under ‘App Review’ process, you cannot revise product detail information.

[Information Required for Review Request]

Category
Description

Recent changes

Helpful information for customers what has been changed.

Reference for Review

Reference information for App Review team in order to explain which kind of part has been changed. ※ This text is not visible to users.

  • Before request a review, you should check supportable device list and physical binary file you had uploaded.

App Review Steps

  • ‘App Review’ system check physical and security problems in your binary files at a time. If your product contains threat, such as virus or malware, it will be rejected automatically.

  • For any app found to be in violation of the review guidelines, the review will be rejected and an email will be sent with the review results.

  • For any app that complies with the review guidelines, the review can be approved, and app sales can begin right away.

  • However, app sales may be restricted, even after they begin, if there are any serious threats or policy violations identified through monitoring.

Review Status

  • The app review status and results can be checked through the following path.

Paths to Check App Review Status

  • Apps > Applications > 'Review Status' section in the list

  • Apps > Applications > Select App > Review History

  • The review status iscategorized into three: "In Review", "Approved", and "Rejected".

    Category
    Description

    In Review

    At this stage, Signed system reviews the device operation, and verifies the maleficence of the app contents.

    Approved

    The review results have approved the sale. You can sell the app immediately.

    Rejected

    If your app has been rejected during the comprehensive review, the developer should review the reasons for rejection stated in the review result document, address the issues, and then request a reevaluation of the product.

App Review Results

  • The review result is ‘Approved’ or ‘Rejected’. When the app is rejected, you can view why it is rejected at Review Result Details.

App History

  • You can view a review history per app version at Review History

Distribution Option

  • When you request a review, you are offered three options for publishing apps.

    Category
    Description

    To Be Published Immediately and Automatically

    You can have an app to be published immediately and automatically once the app is approved.

    Manually Publish

    You can manually publish the app after the app is approved. You can change the publishing date and time.

    Set the Date/Time to Publish

    The app will be deployed on the date specified by the developer. It is also possible to change the deployment date or deploy the app immediately.

Distribution Options for Apps Registered as "Beta"

If an app is registered as "Beta," it can only be distributed using the [Manually Publish] option.

  • If you select "Cancel Reservation Information" after the app review approval, the app's approval will be canceled.

    • In this case, you will not be able to sell the app or apply updates. Please make this decision carefully before proceeding with the cancellation.

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