Pre-registration
Overview
Utilize ‘Pre-registration’ as a marketing strategy before the official launch of an app. Pre-registrations allow users to learn about the app beforehand and easily access it upon release through notifications and automatic installation.
To make the most of pre-registrations, promote them across various marketing channels and consider offering exclusive rewards. This strategy can significantly boost app awareness and anticipation.
If you have any questions about pre-registrations, please contact us through 'Developer Center > Help'.
Being featured in ONE store's ‘Pre-registration PLUS’ can further enhance your visibility to a broader audience and provide additional rewards, potentially maximizing early performance.
Preparing for pre-registration
Please check the following considerations before pre-registration:
The package name of the app to be released is required.
“Register App” must be completed to enter pre-registration information. Entering the package name is mandatory during registration and cannot be changed afterward.
The official App planned to be released must be identical with the pre-registered App (Package Name/AID). If a new App is developed and released, integration with pre-registration information will be unavailable.
Beta apps are ineligible for pre-registration.
Pre-registration is not supported, if 'Service classification' is set to beta during app registration.
Pre-registrations are limited to a maximum of 180 days.
A pre-registration can only be conducted once per each product (products are considered the same if they have the same package name/AID). Please confirm the pre-registration country/region and duration of the pre-registration before applying.
Ex) If a game has already been released in South Korea, and is released additionally in Taiwan, it cannot be pre-registered with the same package name/AID
Entering Pre-registration Information
Pre-registration information can be entered at the ‘Apps > Applications > Pre-registration’ menu. If this menu is not visible, the app may have already launched or been registered as a beta app.
App Information
The app page plays a crucial role in influencing users' decisions to install the app. Highlight key features and provide enticing information to build anticipation.
To offer a quality experience and enhance credibility, ensure language support is tailored to the service countries/regions.
Language Settings and Setting a Default Language
Add or remove supported languages using the ‘Language Settings’ feature.
If a language cannot be deleted, check if it is set as the ‘Default Language’.
It's recommended to add languages of the countries/regions the app is being served. If not, users may not understand information about the app and often lack trust in the service.
If a user's requested language is not entered, the language set as the ‘Default Language’ will be provided instead. When serving multiple countries/regions, it is advised to set English as the default language.
When you select a language to enter, the input form at the bottom will change. Please be aware that any unsaved information may be reset, so make sure to ‘Save’ your progress.
App Title
This is a crucial element that helps users search and find your app.
Avoid using generic words for app titles.
The app title should be under 50 characters and some special characters are restricted.
Summary, Publisher’s Description
The information will be displayed in the ‘App Details’ and should be entered clearly to help users understand the app's features and content.
The ‘Summary’ is displayed first to users, who can then click to view the ‘Publisher's Description’.
'Summary' should summarize the core features or advantages of using the app.
'Publisher’s Description' should include key features and content that users would find interesting, avoiding repetition of the summary.
The 'Summary' should be under 100 characters and 'Publisher’s Description' under 3,000 characters, and some special characters restricted.
All content should be appropriate for all ages.
Icon, Promo Video, Screenshots
Upload images that meet the criteria for each item.
Icon: 512 x 512 px, JPG/PNG
Promo Video > Thumbnail image: 1024 x 578 px, JPG/PNG
Promo Video > YouTube video URL: YouTube video URL under 200 characters
Screenshots
JPG, PNG files within 1 MB can only be registered.
Only sizes under 1,300 x 1,300px can be registered.
Recommended (horizontal): 1280 x 720px, Recommended (vertical): 720 x 1280px
Use in-app screens that highlight the main features of the app for screenshots, and minimal use of text is recommended.
For images with text, register separate images for each language.
All content should be appropriate for all ages.
Pre-registration Reward, Pre-registration Notes
Information on pre-registration rewards offered to users who apply for pre-registration can be entered in under 50 characters.
Pre-registration benefits are rewards provided by the game company to all pre-registrants or first-time users of the game.
Pre-registration benefits can be 'not provided', but for initial success upon launch, it is recommended to provide differentiated benefits through methods such as in-game mail, representative coupon codes, or initial benefits upon launch day.
The scale and composition of in-game rewards to be provided as a pre-registration benefit can be freely set according to the game company's internal policies.
Enter any necessary user guidance or notes related to pre-registration and rewards in under 1,000 characters.
It is recommended to include details such as the recipients of pre-registration benefits, the timing of distribution, the method of collection, validity period, etc.
Customer Support Contact Information
Enter developer information to be displayed in the customer support contact information. What needs to be entered varies on the type of developer.
Individual Business: Representative, Email
Corporation Business: Email, Representative Phone Number
For corporation businesses, the company name, representative’s name, and business address that are in the ‘Account Settings > Membership Information’ menu are additionally provided to users.
If servicing in a country/region other than South Korea, ensure that the English company name, representative's name, and business address are entered in advance.
Countries/Regions Settings
You can set the countries/regions where pre-registration will be available, and only the users registered in these countries/regions will be able to access the pre-registered apps.
As pre-registration periods can be set individually for each countries/regions, please consider your promotional plans and time differences between countries/regions.
Pre-Reg. Countries/Regions
Select 'Countries/Regions Settings' and choose the countries/regions you wish to serve.
If you provide services outside of South Korea, additional agreement to terms is required.
If the pop-up does not appear, you may have already agreed to it.
If some countries/regions are not selectable, it could be due to the following reasons:
If 'Main Information > Crypto Application Setting' is set to 'Yes', only countries/regions that comply with the legal standards of that countries/regions can be selected.
Pre-Registration Settings by Countries/Regions
Planned release date
Enter the official release date of the app in your countries/regions. If not decided yet, select an approximate date or 'Undefined'.
If the sales status of the official product is changed to 'published' while pre-registrations are in progress, pre-registrations will close immediately. Please note that once pre-registrations are closed, they cannot be restored or restarted.
Start and End Dates
Enter the period for pre-registration in your countries/regions. The maximum duration for pre-registration is up to 180 days.
Pre-registration ends immediately if the official app is released before the end of the pre-registration period.
Auto-install After Release
Choose whether the app will be auto-installed to users who have pre-registered when the official app is released.
Auto-Installation will only be conducted for users who agree to auto-installation, and its operation may vary depending on the country/region or device environment.
If you do not set a release notification within 48 hours of the release of the official product, 'release notification' and 'auto-installation' will not proceed.
This option cannot be changed after pre-registration approval, so please choose carefully.
Main Information
Enter additional details of the app that is planned to be officially launched, such as app type.
Depending on the selection and information entered in some fields, the countries/regions where the service is available may vary.
App Type
Set a suitable type for the app so that users can easily identify its type and it can be serviced in the appropriate category in the store.
Selecting an inappropriate type for the app may result in rejection during the verification process.
App type is divided into two steps, and changing the contents in the first step may reset the information entered in the 'Age Ratings'.
Once pre-registration is approved, contents in the first stage cannot be changed.
Crypto Application Setting
If the app incorporates blockchain network-based functions, information must be provided to users.
Choose a supported network and select whether to get NFT and TOKEN support.
Only game app types are supported with Crypto application.
Crypto application may restrict service in some countries/regions due to compliance with legislation.
Once the pre-registration is approved, modifications cannot be made.
Age Ratings
Set the age ratings of the app to comply with the legislation of each service countries/regions.
The age rating for the pre-order reflects the information set in the [Age Ratings] menu.
If the official app's age ratings differ from the one set for pre-registration, some users may not receive notifications, automatic installations, or rewards upon release.
Once the pre-registration is approved, modifications cannot be made.
Pre-registration Manager
Issues related to pre-registration events and proposals for enhancing performance will be sent to this email.
Enter the email address of the person in charge of ONE store business or pre-registration promotion. This information will not be disclosed to users.
Pre-registration Application and Progress Status
After entering app information, countries/regions settings, and main information, you can apply for pre-registration. The app will be serviced in each countries/regions as per the approved pre-registration period.
Please check the information and notes according to the pre-registration progress before proceeding.
Pre-registration Progress Status
Registration for Pre-registration Ongoing
This is the state before applying for pre-registration.
You can "Apply for Pre-registration" after entering the necessary information after referring to the 'Entering Pre-registration Information.'
If the official app has already been released, pre-registration cannot be applied for.
Awaiting Pre-registration Approval
This is the state after applying for pre-registration, waiting for the approval results.
Pre-registration information cannot be modified. If modifications are needed, 'Cancel Application for Pre-registration' to revert to the 'Registration for Pre-registration Ongoing' status.
If notification of approval results is imminent, canceling the application may not be possible. In this case, please wait for the approval results.
Pre-registration Rejected
This is the state where the review results for your pre-registration application have been rejected.
You can check the reason for rejection by reviewing the ‘Review Results’ and after resolving the issues, select "Apply for Pre-registration" to reapply.
Pre-registration Approved
This is the state where the review results for your pre-registration application have been approved.
Pre-registration will proceed automatically based on the pre-registration settings of each countries/regions you have entered. If pre-registration has already begun, it may transition directly to 'Pre-registration Ongoing.'
The URL for the pre-registered product page is structured as follows based on the country/region. You can inform users about the ongoing pre-registration through promotional channels.
The pre-registration app page can be accessed only after pre-registration has started.
All app information, including language, can be updated to ensure its up-to-date. However, pre-registration may be banned if there are any inappropriate information.
Pre-registration Ongoing
Users can ‘pre-register’ through the pre-registration app page.
If you provide services in multiple countries/regions, users can ‘pre-register’ based on the pre-registration period for each countries/regions.
Even if pre-registration has been 'suspended' for specific countries/regions, it will still be indicated as 'Pre-registration Ongoing' if it does not meet the pre-registration closed conditions.
Pre-registration Closed
Pre-registration app pages are available, but pre-registration is closed, and users cannot ‘Pre-register’.
Pre-registration is marked as closed when the pre-registration period for all countries/regions has ended or when the official app is released.
Pre-registration Banned
Pre-registration may be banned due to inaccurate information, user deception, and similar reasons.
If you have any questions, please contact 'Developer Center > Help'.
Start and Progress of Pre-registration
When approval is complete, pre-registration begins at the scheduled time of each countries/regions, and users can apply if the pre-registration is ongoing.
Even after pre-registration has started, app information can be updated. However, pre-registration may be banned if there are any inappropriate information.
Product Info
All product information, including language, can be updated to keep it up-to-date. However, inappropriate information may lead to the prohibition of pre-registration.
Countries/Regions Settings
Once pre-registration has started, the countries/regions already under the pre-registration cannot be added.
The progress of pre-registration for each countries/regions can be checked in the 'Progress by Countries/Regions' section.
If there is a need to change the status of pre-registration, you can use the 'Settings' button to 'Suspend' or 'Cancel' the 'Progress by Countries/Regions.'
Changing the 'Progress by Countries/Regions' to 'Suspend' will maintain the pre-registration app page, but users will not be able to apply for pre-registration.
Even in a 'Suspend' status, you can release the suspension, and it will transition to the 'Closed' status when the end date has passed.
Pre-registration can be carried out for a maximum of 180 days, including periods in 'Suspended' and 'Banned' status.
If the 'progress by country/region' is changed to 'canceled' or the sales status of the official product is changed to 'published', pre-registrations will close and cannot be restored or restarted.
Note
Even if the pre-registration end date is set differently for each country/region, if the official product's sales status is changed to 'published' in just one country/region, the pre-registrations of all other countries/regions will automatically close and will not be restored or restarted.
If you want to operate pre-registrations and official product releases separately per country/region, you must create separate products to separate package names/AIDs.
The pre-registration period can be modified using the 'Settings' button, but if pre-registration has already started, only the end date can be modified.
If the release schedule of the official product changes, please change the pre-registration end date and the expected release date through the [Settings] button.
If the schedule is not changed, the pre-registration will close on the originally set date, and restart or extension of the period will not be possible.
Main Information
Once the pre-order is approved, you cannot change the key information.
You can, however, change the information of the person in charge of pre-order contact.
Statistics
Once pre-registration begins, you can check the statistics collected up to the previous day (UTC+0:00 standard time).
Pre-registration applicants: The number of users who have applied for pre-registration. If the country/region is selected for 'pre-registration PLUS', the number includes users who have applied for 'pre-registration for all games'.
The number of users who have applied for 'pre-registration for all games' are counted per country/region, so the number of users who have applied may vary by country/region.
Withdrawal from ONE store, changes in login ID, logout, and phone number changes may result in discrepancies in the number of applicants.
The number of senders for release notifications may vary depending on the countries/regions and age rating of the released product.
Auto-install Applicants: The number of users among pre-registration applicants who allowed 'Auto-install'. If 'Auto-install After Release' is set to 'Not Provided,' this information will not be provided.
Withdrawal from ONE store, changes in login ID, logout, and phone number changes may result in discrepancies in the number of applicants.
The number of Auto-install Applicants and Auto-install upon release may vary depending on the countries/regions and age rating of the released product.
Selecting the ‘Details’ button allows you to view detailed statistics for each countries/regions.
Statistics for 'Send Release Notification' and 'Send Auto-install Push' will be provided after the official app release.
Pre-registration Closed
When pre-registration for each countries/regions ends, the pre-registration app page will be maintained, but users will no longer be able to apply for pre-registration.
When the official app is released, it is necessary to set the settings so that users can be notified of the release. The pre-registration app page will be automatically converted to the official app page.
The official App planned to be released must be identical with the pre-registered App (Package Name/AID). If a new App is developed and released, integration with pre-registration information will be unavailable.
Statistics
When the official product is released and after you 'Set Up Release Notification', you can additionally access the following informations(based on UTC+0:00):
Send Release Notification: Date and time the release notification was sent.
Send Auto-install Push: Date and time the Auto-install Push was sent.
If 'Auto-install after Release' is set to 'Not Provided', this information will not be provided.
Set Up Release Notification
The ‘Set Up Release Notification’ menu is only activated when an official product is launched.
You can set the 'Send Release Push Notification Date/Time' for each countries/regions using the ‘Settings’ button.
If an official product is launched in even one countries/regions, the setting function will be activated for 48 hours.
You can only schedule a release notification within three days after the launch of an official product. Immediate dispatch is not available, so it is recommended to set this in advance.
If you do not set a release notification within 48 hours of the release of the official product, 'release notification' and 'auto-installation' will not proceed. Additionally, in countries/regions that provide pre-registration PLUS rewards, the rewards will not be provided.
Pre-registration PLUS
All pre-registrations you apply for can be selected for Pre-registration PLUS after being reviewed by ONE store.
Pre-registration PLUS increases the likelihood of selection by providing product information and rewards that enhance anticipation for the release, as well as supporting various languages.
Pre-registration PLUS Rewards
During the period selected for pre-registration PLUS, the product will be displayed in the store's pre-registration PLUS page.
Once selected for pre-registration PLUS, a pre-registration PLUS badge will be displayed in Applications > Pre-registration > Country/Region Settings tab.
Push notifications will be sent to users who have requested 'pre-registration start notificaitons'.
Users who have applied for 'pre-registration for all games' will be automatically pre-registered.
The number of users who have applied for 'pre-registration for all games' are counted per country/region, so the number of users who have applied may vary by country/region.
The selection for pre-registration PLUS, its benefits, and the exposure period in the pre-registration PLUS page may vary by country/region.
Official App Release Notes
Make sure to check the notes below for a better environment when auto-installing released Apps.
The auto-installation method of pre-registered products differs based on country/region or device environment.
Devices in South Korea with ONE store pre-installed: Release notification and auto-installation will proceed.
Unlocked devices in South Korea and other countries/regions: Release notification and auto-download will occur, and installation will proceed when the user clicks the installation guide notification.
If you do not set a release notification within 48 hours of the release of the official product, 'release notification' and 'auto-installation' will not proceed.
Set targetSdkVersion to 23 or higher
If targetSdkVersion is 22 or lower, some users won't be able to install or will need App permissions, etc.
For Android 14, App installation is only available in targetSdkVersion 23 or higher.
User agreement is needed when auto-installing in Android 5.0
When auto-installing in Android 5.0, App permissions are required and without permission, installation will be unavailable.
Take this into consideration when setting minSdkVersion of released Apps.
Get prepared so that installation doesn't get blocked by Google's Play Protect
Warnings stating 'Blocked by Play Protect' might appear if Apps are auto-installed in cases listed below.
Make sure to 'File an appeal' at 'Play Console Help > App verification' before release notification is sent to users.
If the package name of the App is not registered in Google Play
If the registered App and package name is identical but App signing is different
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